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QUESTIONS & ANSWERS
General info
I would like to buy a Piens MusicPlanet® Gift-Coupon - Is this possible ?
What payment-methods can I use in the Piens MusicPlanet® Showrooms ?
Can I park my car when visiting Piens MusicPlanet® in Deinze ?
How can I buy my instrument with 0% taxes ?
My instrument needs repairing ? Can Piens MusicPlanet® help me ?
I have send an email or supportticket to Piens MusicPlanet® and still have not received an answer ?
New Customer info
How can I subcribe and unsubcribe to the Piens MusicPlanet® Newsletter ?
I am are unable to find a certain brand or producttype in the Piens MusicPlanet® database ?
Payment info
What payment-methods can I use on the Piens MusicPlanet® Website?
Can I buy on credit with the Piens Music-Budget-Plan through the Piens MusicPlanet® website ?
What kind of documents do I receive when buying over the Piens MusicPlanet® website ?
Why was my creditcard-payment not accepted ?
I would like to receive an invoice when buying at Piens - how do I proceed ?
Ordering info
Why are we offering instruments which have not yet been released?
I received a internet price-offer which is only valid for buying at the Piens MusicPlanet® website - what is the price in the Piens MusicPlanet® Showrooms ?
How do I proceed in ordering a product online through the Piens MusicPlanet® website ?
What happens with the shipping-and-handling charges when I place multiple orders ?
When can I expect the delivery of my Piens MusicPlanet® internet-order ?
What are the Terms of Use and Sale for online-ordering on the Piens MusicPlanet® Website ?
Can I cancel my internet-order ?
How do I know that my personal information is transferred safely ?
Shipping and Delivery info
Insured shipping and shipping and handling fees for ordering at Piens.com
What happens if my internet-order was damaged during transport?
I would like to get some more information about an online-order I made ? How do I proceed ?
I received a shipping-confirmation but still have not received my order ?
My instrument I bought through Piens.com needs repairing. How do I proceed?
How do I proceed when I received a wrong package?
"Musicplanet Piens, prachtige showrooms, vriendelijke verkopers en een uitstekende service, echt tof!!! mvg "
leensagaert@hotmail.com, belgium