QUESTIONS & ANSWERS
General info
I would like to buy a Piens MusicPlanet® Gift-Coupon - Is this possible ? What payment-methods can I use in the Piens MusicPlanet® Showrooms ? Can I park my car when visiting Piens MusicPlanet® in Deinze ? How can I buy my instrument with 0% taxes ? My instrument needs repairing ? Can Piens MusicPlanet® help me ? I have send an email or supportticket to Piens MusicPlanet® and still have not received an answer ?New Customer info
How can I subcribe and unsubcribe to the Piens MusicPlanet® Newsletter ? I am are unable to find a certain brand or producttype in the Piens MusicPlanet® database ?Payment info
What payment-methods can I use on the Piens MusicPlanet® Website? Can I buy on credit with the Piens Music-Budget-Plan through the Piens MusicPlanet® website ? What kind of documents do I receive when buying over the Piens MusicPlanet® website ?
Why was my creditcard-payment not accepted ? I would like to receive an invoice when buying at Piens - how do I proceed ?Ordering info
Why are we offering instruments which have not yet been released? I received a internet price-offer which is only valid for buying at the Piens MusicPlanet® website - what is the price in the Piens MusicPlanet® Showrooms ? How do I proceed in ordering a product online through the Piens MusicPlanet® website ? What happens with the shipping-and-handling charges when I place multiple orders ? When can I expect the delivery of my Piens MusicPlanet® internet-order ? What are the Terms of Use and Sale for online-ordering on the Piens MusicPlanet® Website ? Can I cancel my internet-order ? How do I know that my personal information is transferred safely ?Shipping and Delivery info
Insured shipping and shipping and handling fees for ordering at Piens.com What happens if my internet-order was damaged during transport? I would like to get some more information about an online-order I made ? How do I proceed ? I received a shipping-confirmation but still have not received my order ? My instrument I bought through Piens.com needs repairing. How do I proceed? How do I proceed when I received a wrong package?
"Eerst en vooral van harte gefeliciteerd met jullie prachtig personeel,
vorige week had ik een probleem en werd geholpen door uw luthier.
de manier hoe die man tijd voor me maakte en het probleem oplostte, dat is gewoon geweldig. Ik zal dan ook niet nalaten om telkens waar ik kom promotie voor jullie winkel te maken."
Assenede, Belgie
Assenede, Belgie